Service Delivery Policy

Service Delivery Overview As a service-based business, RBG Agro Solutions delivers agricultural services such as consulting, soil testing, training, or equipment servicing, either on-site, remotely (via video conferencing or phone), or through digital reports.

Service Scheduling

Upon booking a service through our website or directly with our team, you will receive a confirmation email with the scheduled date, time, and delivery method (e.g., on-site visit, virtual consultation, or report delivery).
Services are typically scheduled within 3-7 business days of booking, depending on availability and the nature of the service.
For on-site services (e.g., field assessments or equipment servicing), we will coordinate with you to confirm a mutually convenient time and location.

Delivery Methods
On-Site Services: Delivered at the customer’s location (e.g., farm or facility) within [insert primary operating region, e.g., India]. Customers are responsible for providing access to the site and ensuring safe working conditions.
Remote Services: Delivered via video conferencing (e.g., Zoom, Google Meet) or phone calls. A stable internet connection is required, and links will be provided at least 24 hours in advance.
Digital Deliverables: Reports (e.g., soil test results or crop management plans) are delivered via email in PDF format or through a secure portal on our website. You will receive access instructions upon booking confirmation.

Delivery Timelines
On-Site Services: Scheduled based on location and availability, typically within 3-10 business days. Rural or remote areas may require additional time.
Remote Services: Conducted within 2-5 business days of booking, subject to scheduling availability.
Digital Reports: Delivered within 5-7 business days after data collection (e.g., soil sampling or consultation), depending on the service complexity.
Delays due to unforeseen circumstances (e.g., weather, technical issues, or regulatory restrictions) will be communicated promptly, and we will work with you to reschedule or adjust delivery.

Costs Associated with Delivery
Service fees include all costs related to delivery (e.g., travel for on-site visits or software for remote consultations), unless otherwise specified at booking.
Additional charges may apply for:
- Expedited service requests (e.g., same-day or next-day delivery, if available).
- Travel to remote locations beyond [insert standard service radius, e.g., 100 km from our office].
- Specialized equipment or testing materials, as outlined in the service agreement.
All fees will be clearly disclosed during booking.

Customer Responsibilities
Provide accurate information (e.g., site address, contact details, or specific requirements) at the time of booking to ensure smooth delivery.
For on-site services, ensure the site is accessible and safe for our team. Failure to provide access may result in a rescheduling fee.
For remote services, ensure availability and a working internet connection at the scheduled time.

Issues with Service Delivery
If a service is not delivered as scheduled due to our error, please contact us, within 5 business days to report the issue.
We will investigate and offer a resolution, which may include rescheduling the service at no cost or issuing a refund, as per our refund policy.
If you are unable to participate in a scheduled service, please notify us at least 24 hours in advance to avoid no-show fees.

Service Delivery Policy

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